DeepStream

Support articles aimed at helping Buyer organisations get the most out of DeepStream.

Buyer Hub 

Learn how to set up your account and company profile before sending your requests

Getting started as Buyer

Before Sending a Request 

This article provides detailed guidance for Buyer users on how to enable public requests

Public Requests

This article provides detailed guidance on building templates for requests

Building templates for Requests

This article aims to help you learn how to build a Request

Building & sending a Request (New)

Learn how to use the Evaluation module to rank and score the responses from your suppliers

Evaluation (New)

This article provides detailed guidance for Buyer users on structuring requests using sections

Structure Requests using Sections (New)

Building & Sending a Request 

This article provides detailed information on how the requests table and how buyers can manage their requests.

The Requests Table

This article explains Stage Approvals within requests

Stage Approvals

This article teaches how to use Multi-stage responses on line items enabling to run Requests asking for ‘Best and Final Offers’.

Multi-stage Line Item Responses (New)

Learn how to use the Spend Tab and how it can calculate a companies spend and savings

Spend Tab

This article aims to help buyers understand how to manage, close, and award their Requests

Managing & Closing a Request (New)

This guide is for buyers to learn how to effectively compare supplier responses using the Comparison Table

Compare Supplier Responses (New)

Managing & Closing A Request 

This article provides detailed guidance on setting up eAuctions for buyers

Setting Up eAuctions

This article provides guidance on how to run an eAuction once it has been set up

Running an eAuction

eAuctions

Contracts repository 🚁

Creating a new - Full workflow type - Contract

Managing a - Full workflow type - Contract

Ending a - Full workflow type - Contract

Creating a new - Legacy type - Contract

Managing a - Legacy type - Contract

Ending a - Legacy type - Contract

Contracts

Pre-qualification repository 🚁

Learn how to set up, organise, create, manage, and remove questions and categories in your Questions library to streamline Questionnaires.

Setting up the Questions library

Learn how to create, customise, review & publish Questionnaires to gather essential supplier information and manage compliance effectively.

Creating a new Questionnaire

Learn how to send published Questionnaires to Suppliers, invite team members to it, manage recipients, and set up automatic reminders.

Sending a new Questionnaire

Learn how track Active questionnaires and how to review, comment on, approve, or reject Supplier questionnaires.

Reviewing Questionnaires

Learn how to revise, update, and publish Questionnaire changes, manage question edits, and download reports in the Pre-qualification module.

Managing Questionnaires

Learn how to use the various question types when building questionnaires or gathering supplier details in a Request.

Available question types in a Pre-qualification Questionnaire

Pre-qualification

Learn how to navigate and utilise our Reporting dashboard

How to navigate the Reporting dashboard

Reporting

This article provides insights into the four primary ways to communicate within your team and with potential suppliers

Communicate with our messaging tools

This article aims to help you understand our Audit Trail feature, its benefits, and how to interact with it

Keep track of everything using our Audit Trail

This article aims to help you understand what the Dashboard is, its benefits, and how to interact with it

Keep up to date with your Buyer Dashboard

Learn how to find new Suppliers through the DeepStream network

Leverage our Network to find new suppliers

This article will explain how to lock different sections in a Request and how to unlock a bid at the conclusion of a Request

Locking and Unlocking Suppliers' Bids

Learn how to use Supplier Lists and organise your suppliers by grouping them together

Organise your suppliers using Supplier Lists

This article aims to help you understand what Product & Services Tags are, their benefits, and how to interact with them

Search for new suppliers using Product & Services Tags

This article aims to help you understand what our Drive is, its benefits, and how to interact with it

Store Your Key Documents on Our Drive

Learn about the different user profiles available to you on DeepStream

Understand the different types of user profiles available

Learn how to use the collaborator feature to add third-party companies to a Request

Inviting Third Parties to your Requests

Explore Our Features 

Send an introductory email to let suppliers know you're inviting them to DeepStream

This article details different user profiles, permissions & access for Buyers.

User roles

Helpful Content 

Find answers and get help from Intercom Support and Community Experts

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