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Receiving emails from DeepStream
Receiving emails from DeepStream

Troubleshooting Receiving Emails from DeepStream

Anika Gadher avatar
Written by Anika Gadher
Updated this week

This article will cover:

Why does DeepStream send emails?

Security:

Upon signing up, all users are required to verify their email address for security purposes. This ensures that no one else can sign up on your behalf.

Keeping You Updated:

Emails are sent from the platform to keep you and your team members informed about any live requests you are running or if you've been invited as a Supplier. Once signed up, you can adjust your Notification settings to select which email updates you wish to receive.

When Emails are Not Received

Incorrect Address:

If the email address is misspelt or incorrect, emails will not reach you. To resolve this:

  • Check that your email address used for signing up matches exactly.

  • If there's an error, contact DeepStream support for assistance.

Junk Filters:

Some email providers may flag our emails, directing them to secondary folders like 'Spam' or 'Junk.' To resolve:

  • Open secondary folders such as 'Spam' or 'Junk.'

  • Check for emails from DeepStream and mark them as 'not spam' or 'trusted.'

Quarantined Messages:

Your IT department might quarantine flagged messages. If so:

  • Follow instructions in the quarantine notification to mark the message as safe.

  • Contact your IT department if unsure about their quarantine system.

Blocked Messages:

Some providers may block emails from unknown or untrusted sources. To resolve:

  • Add DeepStream to your provider's 'allow list' or similar.

  • Confirm changes with your IT department or email provider.

When Nothing Resolves an Issue

If you've tried the above steps and sought advice internally, please contact us for further investigation.

✏️ Please Note: That while we can provide insights, many issues are beyond our control.

For any further queries, please use our live chat feature or email: support@deepstreamtech.com

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