Types of emails sent by DeepStream
1. Security verification
When you sign up, you must verify your email address to secure your account. This process ensures that no one else can create an account using your email without permission.
2. Notifications and updates
DeepStream sends email notifications to keep you and your team informed about live requests, supplier invitations, and other important activities on the platform. Once registered, you can adjust your notification preferences in your account settings to control which updates you receive.
Steps to take if you’re not receiving emails
1. Verify your email address
Confirm that the email address linked to your account is spelled correctly.
If you find any mistakes, contact DeepStream Support for assistance updating your details.
2. Check Spam or Junk folders
Some email services may filter DeepStream emails into ‘Spam’ or ‘Junk’ folders.
Review these folders and mark any DeepStream messages as ‘Not Spam’ or ‘Trusted’ to ensure future emails go to your inbox.
3. Review quarantined messages
Your organisation’s IT system might quarantine certain emails.
Follow any quarantine instructions to mark the message as safe or contact your IT department for guidance.
4. Ensure DeepStream emails are not blocked
Some providers may block messages from unknown senders.
Add DeepStream to your provider’s ‘allow list’ or ‘safe sender list.’
Confirm with your IT team or email provider that these changes have been applied.
Got a question or need clarification? Send us a message by clicking the Help chat button in the bottom right - our AI assistant, FIN, will help you right away, and connect you to our team if needed.